Technology has drastically changed consumer behaviour in the last five years. It is pretty cool how majority (approximately 85%) of our clients do not meet up with us (florist) face to face for discussion and confirmation of their wedding flowers.
Honestly, we know that your time is precious. The less time you spend with your vendors, the more time you have for other important things in your life. Therefore we encourage our clients to use communication tools such email, phone, whatsapp and smses, to liaise with us concerning their wedding flowers.
A significant segment of our clientele are also couples who are based overseas, getting married in Singapore. It is a whole lot more convenient and hassle free for them to engage our services. Without any physical meet up, we are able to deliver their desired wedding flowers on their wedding day.
When discussing wedding flowers with a vendor, the key critical success factor lies in how a picture paints a thousand words. If a client is able to send us pictures of what he/she like to have, or we are able to show him/her pictures of what we can do, that pretty much concludes the discussion. Thereafter, it’s a simple matter of payment procedures and logistics.
Having said all the above, there are occasions when some clients have more complex requirements or they just prefer to see us face-to-face. We are more than happy to have a chat with them over coffee (any excuse for a coffee break).
Otherwise, it is as easy as the 5 simple steps below:
1. Send us an email or whatsapp of your floral requirements
You should include your name, mobile number, wedding date, time and venue (if delivery is required). As well as the floral items required, the colour theme and some of your favourite sample wedding flowers. Remember that a picture paints a thousand words, so just email or whatapps your favourite pictures to us (base on the assumption that you have done some research, surfing the net for pictures of wedding flowers you fancy).
2. Discussion through email, whatsapp or a phone call
We will respond to your initial enquiry usually within 1-2 working days, either with a quotation for the items you asked about, or with some clarification questions.
Thereafter we can discuss and fine tune your order via email, whatsapp or over the phone. Only in cases where the order is massive and complex will it be necessary to meet up.
3. Confirm your wedding flowers order by making a deposit/payment
Once you are satisfied with the quotation, you can confirm your order (a.k.a. locking in our schedule for your wedding flowers) by making a deposit/payment via funds transfer to our bank account. Simply drop us a sms or an email when you have made the transfer and we will email you a receipt.
4. Touch base during the week of your wedding
We will touch base with you early during the week of your wedding, to run through your wedding flowers order and to firm up any logistics. We will also update you if certain flowers are not available and the alternative flowers we can use.
5. Collection and/or delivery of your wedding flowers
On the eve of your wedding, around 5.30pm, you can collect your flowers or have your wedding car decorated at our Toa Payoh North workshop. For set up of wedding venues, we will begin décor set up at your wedding location 1-2 hours before your guests start to arrive.
It really isn't complicated working with us. It is that simple!
For enquires, please contact us at 8112 5792 or drop us an email at Flowercouture@outlook.sg